Public relations

Public relations (PR) is the art of managing communication between an organization and its key publics to build, manage and sustain a positive image. Public relations involves evaluation of public attitudes and opinions; formulation and implementation of an organization's procedures and policy regarding communication with its publics; coordination of communications programs; developing rapport and good-will through a two way communication process; and fostering a positive relationship between an organization and its public constituents.

History

Precursors to public relations are found in publicists who specialized in promoting circuses, theatrical performances, and other public spectacles. In the United States, where public relations has its origins, many early PR practices were developed in support of the expansive power of the railroads. In fact, many scholars believe that the first appearance of the term "public relations" appeared in the 1897 Year Book of Railway Literature.

Later, PR practitioners were—and are still often—recruited from the ranks of journalism. Some journalists, concerned with ethics, criticize former colleagues for using their inside understanding of news media to help clients receive favorable media coverage.

The First World War also helped stimulate the development of public relations as a profession. Many of the first PR professionals, including Ivy Lee, Edward Bernays, and Carl Byoir, got their start with the Committee on Public Information (also known as the Creel Commission), which organized publicity on behalf of U.S. objectives during World War I.

In 1950 PRSA enacts the first "Professional Standards for the Practice of Public Relations," a forerunner to the current Code of Ethics, last revised in 2000 to include six core values and six code provisions. The six core values are "Advocacy, Honesty, Expertise, Independence, Loyalty, and Fairness." The six code provisions are "Free Flow of Information, Competition, Disclosure of Information, Safeguarding Confidences, Conflicts of Interest, and Enhancing the Profession."

The industry today

According to the U.S. Bureau of Labor Statistics, there were approximately 122,000 public relations specialists in the United States in 1998, while there were approximately 485,000 advertising, marketing, and public relations managers working in all industries.

Modern public relations uses a variety of techniques including opinion polling and focus groups to evaluate public opinion, combined with a variety of high-tech techniques for distributing information on behalf of their clients, including satellite feeds, the Internet, broadcast faxes, and database-driven phone banks to recruit supporters for a client's cause.

Although public relations professionals are stereotypically seen as corporate servants, the reality is that almost any organization that has a stake in how it is portrayed in the public arena employs at least one PR manager. Large organizations may even have dedicated communications departments. Government agencies, trade associations, and other non-profit organizations commonly carry out PR activities.

Public relations should be seen as a management function in any organization. An effective communication, or public relations, plan for an organization is developed to communicate to an audience (whether internal or external publics) in such a way the message coincides with organizational goals and seeks to benefit mutual interests whenever possible.

Methods, tools and tactics

Public relations and publicity are not synonyms. Publicity is the spreading of information to gain public awareness in a product, service, candidate, etc. It is just one technique of public relations as listed here.

Audience targeting

A fundamental technique used in public relations is to identify the target audience, and to tailor every message to appeal to that audience. It can be a general, nationwide or worldwide audience, but it is more often a segment of a population. Marketers often refer to economy-driven "demographics," such as "white males 18-49," but in public relations an audience is more fluid, being whoever someone wants to reach. For example, recent political audiences include "soccer moms" and "NASCAR dads."

In addition to audiences, there are usually stakeholders, literally people who have a "stake" in a given issue. All audiences are stakeholders (or presumptive stakeholders), but not all stakeholders are audiences. For example, a charity commissions a PR agency to create an advertising campaign to raise money to find a cure for a disease. The charity and the people with the disease are stakeholders, but the audience is anyone who is likely to donate money.

Sometimes the interests of differing audiences and stakeholders common to a PR effort necessitate the creation of several distinct but still complementary messages. This is not always easy to do, and sometimes – especially in politics – a spokesperson or client says something to one audience that angers another audience or group of stakeholders.

Press conferences

A press conference consists of someone speaking to the media at a predetermined time and place. Press conferences usually take place in a public or quasi-public place. Press conferences provide an opportunity for speakers to control information and who gets it; depending on the circumstances, speakers may hand-pick the journalists they invite to the conference instead of making themselves available to any journalist who wishes to attend.

It is also assumed that the speaker will answer journalists' questions at a press conference, although they are not obliged to. However, someone who holds several press conferences on a topic (especially a scandal) will be asked questions by the press, regardless of whether they indicate they will entertain them, and the more conferences the person holds, the more aggressive the questioning may become. Therefore, it is in a speaker's interest to answer journalists' questions at a press conference to avoid appearing as if they have something to hide.

But questions from reporters – especially hostile reporters – detracts from the control a speaker has over the information they give out. For even more control, but less interactivity, a person may choose to issue a press release.

Press releases

A press release is a written statement distributed to the media. It is a fundamental tool of public relations. Press releases are usually communicated by a newswire service to various news media and journalists may use them as they see fit. Very often the information in a press release finds its way verbatim, or minimally altered, to print and broadcast reports. If a media outlet reports that "John Doe said in a statement today that...", the "statement" usually originated in a press release, or a direct quote from an interview with a John Doe.

The text of a release is usually (but not always) written in the style of a news story, with an eye-catching headline and text written standard journalistic inverted pyramid style. This style of news writing makes it easier for reporters to quickly grasp the message. Journalists are free to use the information verbatim, or alter it as they see fit. PR practitioners research and write releases that encourage as much "lifting" as possible.

Many journalists believe it is unethical to copy from a press release—they believe it is a lapse of good judgement (for instance, a direct quote, as in: Senator Smith said, "This is the most fiscally irresponsible bill that the Congress has passed since the Buy Everyone A Mercedes Act." In this case, a journalist may copy the quote verbatim into the story, although ethical reporters prefer to try soliciting an individual quote from the speaker before filing their story). Public relations professionals believe that press releases and other collateral material aid a journalist's job, and it is the job of the journalist to decide whether or not reprinting material verbatim tells the real story.

Since press releases reflect their issuer's preferred interpretation or positive packaging of a story, journalists are often skeptical of their contents. The level of skepticism depends on what the story is and who's telling it. Newsrooms receive so many press releases that, unless it is a story that the media are already paying attention to, a press release alone often isn't enough to catch a journalist's attention.

With the advent of modern electronic media and new technology, press releases now have equivalents in these media_video news releases and audio news releases. However, many television stations are hesitant to use VNR's that appear canned and are not newsworthy.

The advent of the Internet has ushered in a new kind of press release known as an optimized press release. Unlike conventional press releases of yore, written for journalists' eyes only, in hopes the editor or reporter would find the content compelling enough to turn it into print or electronic news coverage, the optimized press release is posted on an online news portal. Here the writer carefully selects keywords or keyword phrases relevant to the press release contents. If written skillfully, the press release can rank highly in searches on Google News, Yahoo or MSN News (or the many other minor news portals) for the chosen keyword phrases.

Lobby groups

Lobby groups are established to influence government policy, corporate policy, or public opinion. These groups purport to represent a particular interest. When a lobby group hides its true purpose and support base it is known as a front group.

Astroturfing

Creating an artificial "grassroots" movement is known as astroturfing. A typical example would be the writing of letters to multiple newspaper editors under different names to express an opinion on an issue, creating the impression of widespread public feeling but being controlled by one central entity.

Spin

In public relations, spin is a, sometimes pejorative, term signifying a heavily biased portrayal in one's own favor of an event or situation. While traditional public relations may also rely on creative presentation of the facts, "spin" often, though not always, implies disingenuous, deceptive and/or highly manipulative tactics. Politicians are often accused of spin by commentators and political opponents, when they produce a counter argument or position.

The term is borrowed from ball sports such as cricket, where a spin bowler may impart spin on the ball during a delivery so that it will curve through the air or bounce in an advantageous manner.

The techniques of "spin" include:

• Selectively presenting facts and quotes that support one's position (cherry picking)
• Non-denial denial
• Phrasing in a way that assumes unproven truths
• Euphemisms to disguise or promote one's agenda

Skilled practitioners of spin are sometimes called "spin doctors", though probably not to their faces unless it is said facetiously. It is the PR equivalent of calling a writer a "hack". Perhaps the most well-known person in the UK often described as a "spin doctor" is Alastair Campbell, who was involved with Tony Blair's public relations between 1994 and 2003, and also played a controversial role as press relations officer to the British and Irish Lions rugby side during their 2005 tour of New Zealand.

State-run media in many countries also engage in spin by selectively allowing news stories that are favorable to the government while censoring anything that could be considered critical. They may also use propaganda to indoctrinate or actively influence citizens' opinions.

Other

• Publicity events or publicity stunts
• The talk show circuit. A PR spokesperson (or his/her client) "does the circuit" by being interviewed on television and radio talk shows with audiences that the client wishes to reach.
• Books and other writings
• After a PR practitioner has been working in the field for a while, he or she accumulates a list of contacts in the media and elsewhere in the public affairs sphere. This "Rolodex" becomes a prized asset, and job announcements sometimes even ask for candidates with an existing Rolodex, especially those in the media relations area of PR.
• Direct communication (carrying messages directly to constituents, rather than through the mass media) with, e.g., newsletters – in print and e-letters.
• Collateral literature, traditionally in print and now predominantly as web sites.
• Speeches to constituent groups and professional organizations; receptions; seminars, and other events; personal appearances.
• The slang term for a PR practitioner or publicist is a "flack."

Politics and civil society

Defining the opponent

A tactic used in political campaigns is known as "defining one's opponent". Opponents can be candidates, organizations and other groups of people.

In the 2004 US presidential campaign, George W. Bush defined John Kerry as a "flip-flopper," among other characterizations, which were widely reported and repeated by the media, particularly the conservative media. Similarly, George H.W. Bush characterized Michael Dukakis as weak on crime (the Willie Horton ad) and as hopelessly liberal ("a card-carrying member of the ACLU"). In 1996, President Bill Clinton seized upon opponent Bob Dole's promise to take America back to a simpler time, promising in contrast to "build a bridge to the 21st century." This painted Dole as a person who was somehow opposed to progress.

In the debate over abortion, pro-abortion rights groups defined their opponents by defining themselves instead: "pro-choice." Anti-abortion rights groups responded in kind, branding themselves "pro-life." Extrapolating their respective rhetoric, pro-choice groups refer to their opponents as "anti-choice," and pro-life groups refer to their opponents as "anti-life."

More recently, opponents of same-sex marriage in the U.S. have declared that their opponents are not the gay couples suing for the right to marry in various state courts, but rather the judges who rule in their favor. They are now calling them "activist judges," implying that they impose their personal beliefs instead of objectively interpreting the law. This sidesteps the thorny issue of making millions of gay people an "enemy," and instead focuses attention on the much smaller judiciary, who all Americans can ostensibly agree should be prevented from being "activists" on the bench.

Managing language

If a politician or organization can use an apt phrase in relation to an issue, such as in interviews or news releases, the news media will often repeat it verbatim, thus furthering the message. (This may be considered an example of a meme.)

"New Deal" became a description of President Franklin D. Roosevelt's anti-Depression economic plans, and "states' rights/state sovereignty" became near-code words for anti-civil rights legislation.

Other examples include: "death tax" for estate tax, "racial preferences" for affirmative action, "faith-based" instead of religious, "climate change" for global warming, and "partial-birth abortion" for pro-choice.

Entertainment and celebrity

Playing up weaknesses

Celebrities tend to be fans of the dictum "any publicity is good publicity". If a celebrity says or does something embarrassing, he or she will often turn it into a strength and make it part of his or her "image." This tactic is used just as much with favorable situations as much as with unfavorable ones.

A current (2004) example involves the entertainer Jessica Simpson, who gained nationwide prominence when she wondered aloud on a reality show if "Chicken of the Sea"-brand tuna fish was actually chicken or tuna, garnering her a reputation for being slow-witted. But by the summer of 2004, she was being paid to endorse a brand of breath mints called "Liquid Ice." In the product's television commercial, Simpson replicates her earlier confusion by debating whether the mint is really liquid or ice. So although she was previously ridiculed, she (and her advisers) turned her nationwide embarrassment into a lucrative endorsement deal.

Branching out

As Oscar Wilde is supposed to have said, the only thing worse than being talked about is not to be talked about at all. Many celebrities seem to take this truism to heart, because when their popularity (and income) wane, they take on new projects that attract media attention. Considering that a celebrity's celebrity is a brand unto itself, many celebrities are under constant pressure to "reinvent" themselves, as a prophylactic against obscurity.

A current trend among American celebrities is the transformation of musicians, comedians, and almost every other sort of performer into children's book authors. Madonna, Jay Leno, Billy Crystal, Ricky Gervais and several other celebrities have recently written children's books, accompanied by much media coverage.

A more traditional way of branching out is the celebrity restaurant. This is especially common among professional athletes, whose time in the spotlight is often limited by the physical demands of their jobs. Basketball player Michael Jordan opened a restaurant in Chicago, and singer Britney Spears opened an ill-fated eatery in New York which closed a few months later.

Male celebrities like Tim Robbins, Sean Penn and Charlton Heston seem to gravitate toward politics, although some female celebrities, such as Susan Sarandon and Barbra Streisand, also become strong political voices.

Younger female celebrities on the other hand are often drawn into the fashion world. Hotel heiress Paris Hilton recently announced that she was starting her own line of jewelry, and Jennifer Lopez has started a line of clothing. And fading star Elizabeth Taylor launched a fragrance called "White Diamonds" several years ago, bringing renewed interest from the media. Britney Spears also kept herself in the public eye when she had her secretive marriage to Kevin Federline and bore his child. Although neither topic has to do with her career, audiences seemed to be just as intrigued to know about her personal life.

Some celebrities have also entered the world of self promotion by establishing other business ventures. St. Louis rapper Nelly's Vokal for men and Applebottoms for Women and Ludacris's "Disturbing the Peace" record company are both examples of celebrities taking public relations into their own hands.

Ethical and social issues

Many of the techniques used by PR firms are drawn from the institutions and practices of democracy itself. Persuasion, advocacy, and education are instruments through which individuals and organizations are entitled to express themselves in a free society, and many public relations practitioners are engaged in practices that are widely considered as beneficial, such as publicizing scientific research, promoting charities, raising awareness of public health concerns and other issues in civil society.

One of the most controversial practices in public relations is the use of front groups—organizations that purport to serve a public cause while actually serving the interests of a client whose sponsorship may be obscured or concealed. The creation of front groups is an example of what PR practitioners sometimes term the third party technique—the art of "putting your words in someone else's mouth." PR Watch, a non-profit organization that monitors PR activities it considers to be deceptive, has published numerous examples of this technique in practice. Critics of the public relations industry, such as PR Watch, have contended that Public Relations involves a "multi-billion dollar propaganda-for-hire industry" that "concoct[s] and spin[s] the news, organize[s] phoney 'grassroots' front groups, sp[ies] on citizens, and conspire[s] with lobbyists and politicians to thwart democracy." [1].

Instances of the use of front groups as a PR technique have been documented in many industries. Coal mining corporations have created environmental groups that contend that increased CO2 emissions and global warming will contribute to plant growth and will be beneficial, trade groups for bars have created and funded citizens' groups to attack anti-alcohol groups, and tobacco companies have created and funded citizens' groups to advocate for tort reform and to attack personal injury lawyers. [2][3]

Current issues in ethical and social arenas have been brought to the attention of people from all strata of the population when it was found that more than one journalist with a platform had received money from a Public Relations firm for espousing a certain point of view.

References

ISBN links support NWE through referral fees

• Bernays, Edward (1945). Public Relations. Boston, MA: Bellman Publishing Company. 
• Burson, Harold (2004). E pluribus unum: The Making of Burson-Marsteller. New York: Burson-Marsteller. 
• Center, Allen H. and Jackson, Patrick, "Public Relations Practices," 5th ed., Prentice Hall, Upper Saddle, N.J., 1995, pp. 14-15
• Crifasi, Sheila C., "Everything's Coming Up Rosie," from Public Relations Tactics, September, 2000, Vol. 7, Issue 9, Public Relations Society of America, New York, 2000.
• Cutlip, Scott (1994). The Unseen Power: Public Relations, A History. Hillsdale, N.J.: Erlbaum Associates. ISBN 0-8058-1464-7. 
• Scott M. Cutlip/ Allen H. Center/ Glen M. Broom, "Effective Public Relations," 7th Ed., Prentice-Hall, Inc. A Simon and Schuster Company, Englewood Cliffs, N.J. 07632, 1994, Figure 10-1
• Ewen, Stuart (1996). PR!: A Social History of Spin. New York: Basic Books. ISBN 0-465-06168-0. 
• Grunig, James E. and and Todd Hunt (1984). Managing Public Relations. New York: Holt, Rinehart and Winston. ISBN 0-03-058337-3. 
• Kelly, Kathleen S., "Effective Fund Raising Management," Lawrence Erlbaum Associates, Mahwah, N.J., 1998
• International Association of Business Communicators (IABC)
• Macnamara, Jim (2005). Jim Macnamara's Public Relations Handbook, 5th ed., Melbourne: Information Australia. 
• Nelson, Joyce (1989). Sultans of Sleaze: Public Relations and the Media. Toronto: Between The Lines. ISBN 0-921284-22-5. 
• Phillips, David (2001). Online Public Relations. London: Kogan Page. ISBN 0-7494-3510-0. 
• Stauber, John C. (1995). Toxic Sludge is Good for You: Lies, Damn Lies, and the Public Relations Industry. Monroe, ME: Common Courage Press. ISBN 1-56751-061-2. 
• Tye, Larry (1998). The Father of Spin: Edward L. Bernays & the Birth of Public Relations. New York: Crown Publishers. ISBN 0-517-70435-8. 
• Stoykov, Lubomir and and Valeria Pacheva (2005). Public Relations and Business Communication. Sofia: Ot Igla Do Konetz. ISBN 954-9799-09-3. 

External links

• The Museum of Public Relations offers a look at some of the industry's historical figures
• Free Publicity, a guide to publicity for all levels
• About Public Relations, by the Public Relations Society of America
• Using market research for Public Relations, white paper from ICR
• The Australian Centre for Public Communication, promotes ethical practice in public relations and facilitates debate among practitioners in the field through industry liaison, research and seminars. Australia's leading postgraduate education program in communication management at UTS is linked to the Centre through the teaching staff, students, members and research projects.
• Bangladesh Institute of Communication and public relations (BICSPR)(Shobuz), Being the very first non-government organization of Bangladesh in this field, this institute has a strong desire to provide quality media education but also training, publication, research work etc. Recently the institute has commenced Diploma in Journalism as the first private institute of the country under National University
• The Canadian Public Relations Society, Inc., The CPRS works to advance the professional stature of public relations and regulates its practice for the benefit and protection of the public interest.
• Chartered Institute of Public Relations, the UK’s leading public relations industry professional body and the largest public relations institute in Europe
• Council of Public Relations Firms U.S. trade association for public relations firms
• The Global Alliance, an international peak organisation with a mission to enhance the public relations profession and its practitioners throughout the world.
• The Institute for Public Relations is focused on the science beneath the art of public relations
• International Association of Business Communicators, an international association of 14,000 communicators, with many members from the PR profession.
• Public Relations Institute of Australia, Institute for the public relations profession in Australia.
• Public Relations Society of America, a professional association of public relations practitioners
• PR Week, the leading PR trade weekly
• O'Dwyer's PR Daily, another trade publication, occasionally featuring critical essays and investigative journalism about the industry
• Press release Blog for PR in the South West of England featuring live examples of press releases and PR photography, that have achieved results nationally and regionally.
• Sovetnik The best site about public relation in Russia.
• Christian Science Monitor: The spin room - oily engine of the political meat grinder
• Outfoxed: OUTFOXED: Rupert Murdoch's War on Journalism
• Spin of the Day - Center for Media and Democracy
• Spinwatch monitors spin and propaganda
• SourceWatch.org Provides background on PR agencies and practitioners. Focuses mostly on conservative and right-wing PR
• PR Watch, critiques deceptive PR campaigns
• Spinwatch Monitors public relations and propaganda
• CorporateWatch, a critical overview of the public relations and lobbying industry
• Annenberg Political Fact Check A nonpartisan, nonprofit consumer advocate which monitors the factual accuracy of statements by political players

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