Mayo, Elton

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[[Category:politics and social sciences]]
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[[Category:Psychologists]]
[[Category:Psychology]]
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[[Category:Sociologists]]
[[Category:Biography]]
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{{epname|Mayo, Elton}}
[[Category:Sociology]]
 
  
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'''George Elton Mayo''' (December 26, 1880 – September 7, 1949) was an [[Australia]]n-born [[United States|American]] [[psychology|psychologist]] and [[sociology|sociologist]]. He is famous for the [[Hawthorne studies]], which examined the effects of social relations, [[motivation]], and employee satisfaction on factory productivity. This work was a landmark in [[industrial psychology]]. Despite later criticisms of the validity of his results, Mayo's work introduced the idea that the external factors (lighting, temperature, and so forth) were of lesser significance in determining productivity levels of workers than the social factors (such as work group relationships and feelings of belonging). Mayo and others extended this idea into larger social organizations, greatly enriching theories of management.
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==Life==
  
{{epname}}
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'''George Elton Mayo''' was born on December 26, 1880, in Adelaide, [[Australia]], into the respected colonial family of George Gibbes Mayo and Henrietta Mary Donaldson. After graduating from the Collegiate School of St Peter, a high school in Adelaide, Elton tried to enroll into the [[medicine|medical]] school, but failed the [[university]] examinations. Consequently he was sent to [[England]], where he turned to writing. He worked for the ''Pall Mall Gazette'' and taught at the Working Men’s College in [[London]].
  
'''George Elton Mayo''' (1880-1949) was born on December 26 1880 in [[Adelaide]], [[Australia]]. He died on September 7 1949.
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After his return to Australia he enrolled in the [[University of Adelaide]], where he became one of the best students of [[philosophy]], studying under Sir [[William Mitchell]]. After his graduation in 1912, he was appointed a foundation lecturer in philosophy and [[education]] at the newly established [[University of Queensland]]. In 1913, he married [[Dorothea McConnel]], with whom he had two daughters.  
  
He was a [[psychologist]] and [[sociologist]] and lectured at the [[University of Queensland]] from 1919 to 1923. He then moved to the [[University of Pennsylvania]], but spent most of his career at [[Harvard Business School]] (1926 to 1947) where he was professor of industrial research.
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During [[World War I]] he served on various government bodies, advising on the organization of work in the [[war]], and wrote and lectured on [[industrial psychology|industrial]] and [[political psychology]] and [[psychoanalysis]]. He became a professor at the University of Queensland in 1919, teaching philosophy, [[ethics]], [[metaphysics]], [[economics]], education, and [[psychology]]. He also treated patients suffering from [[PTSD|war traumas]], and engaged in [[management consulting]].
  
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In 1922, he took a tour around the [[United States]] to speak on various [[social psychology|social psychological]] topics, addressing particularly the problems of worker-management interaction. In 1923, he resigned from the University of Queensland and transferred to the [[University of Pennsylvania]]. There he studied the value of work breaks on worker productivity in various [[textile]] firms. He attracted much attention from his [[psychologist]] colleagues for his advocacy of the importance of organizational sociology and psychology.
  
== Research ==
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In 1926, Mayo was offered a research professorship in the recently established [[Harvard University|Harvard Business School]]. He initiated his famous [[Hawthorne Studies]] in 1928, and conducted them over the next five years. Mayo wrote his first book in 1933, entitled ''The Human Problems of an Industrial Civilization.''
  
Mayo is known as the founder of the [[Human Relations Movement]], and is known for his research including the [[Hawthorne Studies]], and his book ''The Social Problems of an Industrialised Civilization'' (1933).  The research he conducted under the Hawthorne Studies of the 1930s showed the importance of groups in affecting the behaviour of individuals at work. However it was not Mayo who conducted the practical experiments but his employees Roethlisberger and Dickinson. This enabled him to make certain deductions about how managers should behave.  He carried out a number of investigations to look at ways of improving productivity, for example changing lighting conditions in the workplace.  What he found however was that work satisfaction depended to a large extent on the informal social pattern of the workgroup.  Where norms of cooperation and higher output were established because of a feeling of importance, physical conditions, or financial incentives, to motivate workers had little impact.  People will form workgroups and this can be used by management to benefit the organisation.
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In the late 1930s Mayo became increasingly interested in [[clinical psychology]] and [[anthropology]], and taught the techniques of [[interview]]ing. When [[World War II]] broke out, he started research on teamwork and absenteeism in [[aircraft]] companies in southern [[California]].  
He concluded that people's work performance is dependent on both social issues and job content.  He suggested a tension between workers' 'logic of sentiment' and managers' 'logic of cost and efficiency' which could lead to conflict within organisations.
 
  
Criticism regarding his employees' procedure while conducting the studies:
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After the war Mayo decided to retire, and he withdrew to [[England]], where his wife and daughters lived. He join a group at the National Institute of Industrial Psychology, which engaged in helping British industry recover in the post-war period. He also continued to lecture and give speeches. His health, however, suffered from the enormous effort he was investing in all these activities, and Mayo suffered a [[stroke]] in 1947. He died on September 7, 1949, in Polesden Lacey, England.
  
*The members of the groups whoese behaviour has been studied were allowed to choose themselves.
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==Work==
*Two women have been replaced since they were chatting during their work. They were later identified as members of a leftist movement.
 
*One Italian member was working above average since she had to care for her family alone. Thus she affected the group's performance in an above average way.
 
  
Summary of Mayo's Beliefs:
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Elton Mayo published his first book in 1933, under the title ''The Social Problems of an Industrialized Civilization.'' He started with the thesis that there was a problem in modern [[civilization]], rooted deeply in human relations in the workplace:
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<blockquote>Our understanding of human problems of civilization should be at least equal to our understanding of its material problems. In the absence of such understanding, the whole industrial structure is liable to destruction or decay. A world-wide revolution of the Russian type would completely destroy civilization" (quoted in Trahair, 1984: 163).</blockquote>
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Mayo claimed that [[industrialization]] solved the problem of [[production]] and initiated economic growth, but it had not improved the [[social status]] of the worker. There was a serious tension between workers and employers, one that, Mayo believed, could not be solved by [[socialism]]. He proposed instead to use  [[psychology|psychological]] insights to tackle the problem. His [[Hawthorne Studies]] were designed for that purpose.
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The Hawthorne Studies were conducted from 1927 to 1932, at the Western Electric Hawthorne Works in [[Chicago]]. Mayo supervised the studies, which were actually carried out by his assistants Roethlisberger and Dickinson (1939). The goal was to examine the productivity and working conditions in the factory. Mayo carried out a number of [[experiment]]s to look at ways of improving productivity, for example changing lighting conditions in the workplace. The original set of studies found that any change in lighting, whether an increase or decrease in lighting level, resulted in an increase in productivity (until the point where the lighting level was decreased to a point where the light was so low that the workers protested and production dropped dramatically).
 +
 
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Additional studies showed that variables such as rest breaks, work hours, [[temperature]], and [[humidity]] all influenced workers' productivity. But what was also important, he realized, was that work satisfaction depended to a large extent on the informal social pattern of the work groups.
 +
 
 +
Mayo came to understand that people's work performance was dependent on both social issues and job content, while [[motivation]] played a significant role in the whole process. He suggested that a tension between workers' "logic of sentiment" and managers' "logic of cost and efficiency" leads to [[conflict]] within organizations, and thus compromise needs to be found between the two.
 +
 
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Mayo's work led him to believe:
 
*Individual workers cannot be treated in isolation, but must be seen as members of a group.
 
*Individual workers cannot be treated in isolation, but must be seen as members of a group.
 
*Monetary incentives and good working condition are less important to the individual than the need to belong to a group.
 
*Monetary incentives and good working condition are less important to the individual than the need to belong to a group.
*Informal or unofficial groups formed at work have a strong influence on the behaviour of those workers in a group.
+
*Informal or unofficial groups formed at work have a strong influence on the behavior of those workers in a group.
*Managers must be aware of these 'social needs' and cater for them to ensure that employees collaborate with the official organisation rarther than work against it.
+
*Managers must be aware of these "social needs" and cater for them to ensure that employees collaborate with the official organization rather than work against it.
 
 
  
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===Hawthorne Effect===
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One important result from the [[Hawthorne Studies]] is known as the "Hawthorne Effect," which refers to the increase in productivity by workers who perceive that they are being studied. Mayo and his research assistants noticed that in many instances the work productivity increased even when the lighting levels were decreased, or when [[salary|salaries]] were lowered. After examining and eliminating all [[variable]]s, Mayo has concluded that the only explanation left was that the attention Mayo and his assistants were paying to the workers had made them work harder. When workers know that they are being observed, they tend to work better and invest more effort in their job. Thus, the Hawthorne Effect became a useful insight for management.
  
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==Legacy==
  
Mayo's work in the Hawthorne Experiments was later modified by [[Douglas McGregor]] as they did not originally show how work practices and organisational structure should be modified in order to improve worker satisfaction and productivity. McGregor suggested that the links between organisational design, motivation and productivity were more complex than first thought by Mayo.
+
Mayo's work contributed to management theory and to the development of fields such as  [[organizational psychology]]. He was able to provide concrete evidence of the significance of human relationships in the workplace, which enriched existing theories of management. This started a revolution, with supervisors being re-trained in different forms of group dynamics to become more employee-centered.  
  
== Sources ==
+
Over the years the [[Hawthorne Effect]] has been used successfully by managers to increase productivity within short time frames. Mayo’s studies have also inspired different social theorists, such as [[Keith Davis]], [[Chris Argyris]], and [[Fred Herzberg]], in creating their own theories of organizations.
  
 +
Mayo's work in the Hawthorne Experiments was later modified by [[Douglas McGregor]] as it did not originally show how work practices and organizational structure should be modified in order to improve worker satisfaction and productivity. McGregor suggested that the links between organizational design, [[motivation]], and productivity were more complex than first thought by Mayo.
  
 +
==Publications==
  
==Secondary literature==
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*Mayo, Elton. [1933] 2001. ''The Human Problems of an Industrial Civilization: Early Sociology of Management and Organizations''. Routledge. ISBN 0415279887
*Kyle Bruce, "Henry S. Dennison, Elton Mayo, and Human Relations historiography" in: ''Management & Organizational History'', 2006, 1: 177-199
+
*Mayo, Elton. [1945] 2007. ''The Social Problems of an Industrial Civilization''. Routledge. ISBN 0415436842
*Richard C. S. Trahair, ''Elton Mayo: The Humanist Temper'', Transaction Publishers,U.S.  2005
+
*Mayo, Elton. 1947. ''The Political Problem of Industrial Civilization.'' Division of Research, Graduate School of Business Administration; Harvard University.
ISBN 1412805244
 
  
 +
==References==
  
 +
*Gabor, Andrea. 1999. ''The Capitalist Philosophers: The Geniuses of Modern Business—Their Lives, Times, and Ideas.'' New York: Times Business. ISBN 0812928202
 +
*Gillespie, Richard. 2003. ''Manufacturing Knowledge: A History of the Hawthorne Experiments''. Cambridge University Press. ISBN 0521456436
 +
*Hoopes, James. 2003. ''False Prophets: The Gurus Who Created Modern Management and Why Their Ideas Are Bad for Business Today.'' Cambridge, MA: Perseus Pub. ISBN 0738207985
 +
*Kyle, Bruce, Henry S. Dennison, Elton Mayo, and Human Relations historiography. 2006. ''Management & Organizational History, 1''. 177-199.
 +
*Lucas, Willie. [http://www.stfrancis.edu/ba/ghkickul/stuwebs/bbios/biograph/mayo.htm ''Elton Mayo.''] University of St. Francis. Retrieved May 6, 2007.
 +
*O’Conor, Tom. [http://faculty.ncwc.edu/TOConnor/417/417lect05.htm ''Human Relations Movement (circa 1929-1951).''] North Carolina Wesleyan Colege. Retrieved May 8, 2007.
 +
*Roethlisberger, F. J. & W. J. Dickson. 1939. ''Management and the Worker''. Cambridge, MA: Harvard University Press.
 +
*Shlashdoc.com [http://www.slashdoc.com/documents/78453 ''George Elton Mayo'']. Retrieved May 8, 2007.
 +
*Smith, J.H. 1998. "The Enduring Legacy of Elton Mayo" in ''Human Relations''. 51 (3), 221.
 +
*Trahair, Richard C. 1984. ''Elton Mayo: The Humanist Temper''. Transaction Publishers. ISBN 0887380069
 +
*Wood, John. 2004. ''George Elton Mayo: Critical Evaluations in Business and Management''. Routledge. ISBN 0415323908
  
 
{{Credit1|Elton_Mayo|103604070|}}
 
{{Credit1|Elton_Mayo|103604070|}}

Latest revision as of 14:56, 12 September 2017

George Elton Mayo (December 26, 1880 – September 7, 1949) was an Australian-born American psychologist and sociologist. He is famous for the Hawthorne studies, which examined the effects of social relations, motivation, and employee satisfaction on factory productivity. This work was a landmark in industrial psychology. Despite later criticisms of the validity of his results, Mayo's work introduced the idea that the external factors (lighting, temperature, and so forth) were of lesser significance in determining productivity levels of workers than the social factors (such as work group relationships and feelings of belonging). Mayo and others extended this idea into larger social organizations, greatly enriching theories of management.

Life

George Elton Mayo was born on December 26, 1880, in Adelaide, Australia, into the respected colonial family of George Gibbes Mayo and Henrietta Mary Donaldson. After graduating from the Collegiate School of St Peter, a high school in Adelaide, Elton tried to enroll into the medical school, but failed the university examinations. Consequently he was sent to England, where he turned to writing. He worked for the Pall Mall Gazette and taught at the Working Men’s College in London.

After his return to Australia he enrolled in the University of Adelaide, where he became one of the best students of philosophy, studying under Sir William Mitchell. After his graduation in 1912, he was appointed a foundation lecturer in philosophy and education at the newly established University of Queensland. In 1913, he married Dorothea McConnel, with whom he had two daughters.

During World War I he served on various government bodies, advising on the organization of work in the war, and wrote and lectured on industrial and political psychology and psychoanalysis. He became a professor at the University of Queensland in 1919, teaching philosophy, ethics, metaphysics, economics, education, and psychology. He also treated patients suffering from war traumas, and engaged in management consulting.

In 1922, he took a tour around the United States to speak on various social psychological topics, addressing particularly the problems of worker-management interaction. In 1923, he resigned from the University of Queensland and transferred to the University of Pennsylvania. There he studied the value of work breaks on worker productivity in various textile firms. He attracted much attention from his psychologist colleagues for his advocacy of the importance of organizational sociology and psychology.

In 1926, Mayo was offered a research professorship in the recently established Harvard Business School. He initiated his famous Hawthorne Studies in 1928, and conducted them over the next five years. Mayo wrote his first book in 1933, entitled The Human Problems of an Industrial Civilization.

In the late 1930s Mayo became increasingly interested in clinical psychology and anthropology, and taught the techniques of interviewing. When World War II broke out, he started research on teamwork and absenteeism in aircraft companies in southern California.

After the war Mayo decided to retire, and he withdrew to England, where his wife and daughters lived. He join a group at the National Institute of Industrial Psychology, which engaged in helping British industry recover in the post-war period. He also continued to lecture and give speeches. His health, however, suffered from the enormous effort he was investing in all these activities, and Mayo suffered a stroke in 1947. He died on September 7, 1949, in Polesden Lacey, England.

Work

Elton Mayo published his first book in 1933, under the title The Social Problems of an Industrialized Civilization. He started with the thesis that there was a problem in modern civilization, rooted deeply in human relations in the workplace:

Our understanding of human problems of civilization should be at least equal to our understanding of its material problems. In the absence of such understanding, the whole industrial structure is liable to destruction or decay. A world-wide revolution of the Russian type would completely destroy civilization" (quoted in Trahair, 1984: 163).

Mayo claimed that industrialization solved the problem of production and initiated economic growth, but it had not improved the social status of the worker. There was a serious tension between workers and employers, one that, Mayo believed, could not be solved by socialism. He proposed instead to use psychological insights to tackle the problem. His Hawthorne Studies were designed for that purpose.

The Hawthorne Studies were conducted from 1927 to 1932, at the Western Electric Hawthorne Works in Chicago. Mayo supervised the studies, which were actually carried out by his assistants Roethlisberger and Dickinson (1939). The goal was to examine the productivity and working conditions in the factory. Mayo carried out a number of experiments to look at ways of improving productivity, for example changing lighting conditions in the workplace. The original set of studies found that any change in lighting, whether an increase or decrease in lighting level, resulted in an increase in productivity (until the point where the lighting level was decreased to a point where the light was so low that the workers protested and production dropped dramatically).

Additional studies showed that variables such as rest breaks, work hours, temperature, and humidity all influenced workers' productivity. But what was also important, he realized, was that work satisfaction depended to a large extent on the informal social pattern of the work groups.

Mayo came to understand that people's work performance was dependent on both social issues and job content, while motivation played a significant role in the whole process. He suggested that a tension between workers' "logic of sentiment" and managers' "logic of cost and efficiency" leads to conflict within organizations, and thus compromise needs to be found between the two.

Mayo's work led him to believe:

  • Individual workers cannot be treated in isolation, but must be seen as members of a group.
  • Monetary incentives and good working condition are less important to the individual than the need to belong to a group.
  • Informal or unofficial groups formed at work have a strong influence on the behavior of those workers in a group.
  • Managers must be aware of these "social needs" and cater for them to ensure that employees collaborate with the official organization rather than work against it.

Hawthorne Effect

One important result from the Hawthorne Studies is known as the "Hawthorne Effect," which refers to the increase in productivity by workers who perceive that they are being studied. Mayo and his research assistants noticed that in many instances the work productivity increased even when the lighting levels were decreased, or when salaries were lowered. After examining and eliminating all variables, Mayo has concluded that the only explanation left was that the attention Mayo and his assistants were paying to the workers had made them work harder. When workers know that they are being observed, they tend to work better and invest more effort in their job. Thus, the Hawthorne Effect became a useful insight for management.

Legacy

Mayo's work contributed to management theory and to the development of fields such as organizational psychology. He was able to provide concrete evidence of the significance of human relationships in the workplace, which enriched existing theories of management. This started a revolution, with supervisors being re-trained in different forms of group dynamics to become more employee-centered.

Over the years the Hawthorne Effect has been used successfully by managers to increase productivity within short time frames. Mayo’s studies have also inspired different social theorists, such as Keith Davis, Chris Argyris, and Fred Herzberg, in creating their own theories of organizations.

Mayo's work in the Hawthorne Experiments was later modified by Douglas McGregor as it did not originally show how work practices and organizational structure should be modified in order to improve worker satisfaction and productivity. McGregor suggested that the links between organizational design, motivation, and productivity were more complex than first thought by Mayo.

Publications

  • Mayo, Elton. [1933] 2001. The Human Problems of an Industrial Civilization: Early Sociology of Management and Organizations. Routledge. ISBN 0415279887
  • Mayo, Elton. [1945] 2007. The Social Problems of an Industrial Civilization. Routledge. ISBN 0415436842
  • Mayo, Elton. 1947. The Political Problem of Industrial Civilization. Division of Research, Graduate School of Business Administration; Harvard University.

References
ISBN links support NWE through referral fees

  • Gabor, Andrea. 1999. The Capitalist Philosophers: The Geniuses of Modern Business—Their Lives, Times, and Ideas. New York: Times Business. ISBN 0812928202
  • Gillespie, Richard. 2003. Manufacturing Knowledge: A History of the Hawthorne Experiments. Cambridge University Press. ISBN 0521456436
  • Hoopes, James. 2003. False Prophets: The Gurus Who Created Modern Management and Why Their Ideas Are Bad for Business Today. Cambridge, MA: Perseus Pub. ISBN 0738207985
  • Kyle, Bruce, Henry S. Dennison, Elton Mayo, and Human Relations historiography. 2006. Management & Organizational History, 1. 177-199.
  • Lucas, Willie. Elton Mayo. University of St. Francis. Retrieved May 6, 2007.
  • O’Conor, Tom. Human Relations Movement (circa 1929-1951). North Carolina Wesleyan Colege. Retrieved May 8, 2007.
  • Roethlisberger, F. J. & W. J. Dickson. 1939. Management and the Worker. Cambridge, MA: Harvard University Press.
  • Shlashdoc.com George Elton Mayo. Retrieved May 8, 2007.
  • Smith, J.H. 1998. "The Enduring Legacy of Elton Mayo" in Human Relations. 51 (3), 221.
  • Trahair, Richard C. 1984. Elton Mayo: The Humanist Temper. Transaction Publishers. ISBN 0887380069
  • Wood, John. 2004. George Elton Mayo: Critical Evaluations in Business and Management. Routledge. ISBN 0415323908

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